Submit a Technical Inquiry

If you require immediate assistance during business hours, please call our service hotline at 1800 210 9340. Software and technical documents including CoAs, operator manuals and safety information can be downloaded here.

Upon completion, you’ll receive an email confirming receipt of your request. Our specialists review all requests and respond within 24 hours.

Tech Support Request

Contact Detail












Instrument Detail







Instrument Specifics


NOTE: The system ID label is located in a prominent location on your unit. Serial numbers are typically located on a plate by the power switch or cord.  For technical support requests not involving hardware, please indicate 'Not Applicable' in the Serial No. or System ID field.


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